Refunds & Returns

Kona Labs refund, return, and warranty information.

30-day Return Policy

All items sold through our website www.konalabs.com are eligible for refund or return within 30-days of purchase. Please call or email us at info@konalabs.com with your order number for a return authorization. Items must be in "re-sellable" condition and are subject to a 15% restocking fee. After items are returned to the Kona Labs warehouse, the items will be inspected and then a credit will be issued to the same credit card used for purchasing.

No refunds are offered on shipping.

Warranties

Kona Labs has custom engineered all of the materials that are viewable at www.konalabs.com and fully warranties each of them for two years. All products are inspected before delivery for quality control. In the unlikely event that any products arrive unusable we will replace them with a new unit that will be shipped to you at no cost upon receipt of your defective unit. Kona Labs must receive the defective unit within two years of your original purchase.

To submit a refund or warranty request, please fill out the form below.
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konalabs-warranty-return-refund-info kona labs autofill pool filler

30-day Return Policy

All items sold through our website www.konalabs.com are eligible for refund or return within 30-days of purchase. Please call or email us at info@konalabs.com with your order number for a return authorization. Items must be in “re-sellable” condition and are subject to a 15% restocking fee. After items are returned to the Kona Labs warehouse, the items will be inspected and then a credit will be issued to the same credit card used for purchasing.

No refunds are offered on shipping.

Warranties

Kona Labs has custom engineered all of the materials that are viewable at www.konalabs.com and fully warranties each of them for two years. All products are inspected before delivery for quality control. In the unlikely event that any products arrive unusable we will replace them with a new unit that will be shipped to you at no cost upon receipt of your defective unit. Kona Labs must receive the defective unit within two years of your original purchase.

Use the form below to submit a warranty or return request
  • Please enter the email address used during the purchase of the item
  • Please describe the reason for your return or warranty request and provide any relevant information we need to evaluate and authorize your return such as business names and shipping addresses.